Refund and Returns Policy

General Terms and Conditions of Hire

1. Validity of Quotes and Invoices
   • Quotes and invoices are valid for 14 days from the date of issue or while stocks last.
2. Booking Confirmation
   • Bookings are confirmed only upon payment of the full rental amount stated on the quote or invoice, unless otherwise agreed in writing.
3. Return of Equipment
   • All equipment must be returned by 12:00 on the agreed return date, except Sundays, in which case the return is by 12:00 on Monday. No extra charge for returns on Monday morning if the booking ends on a Sunday.
   • Equipment must be cleaned before being hired out to the next client. Return times may be relaxed during non-peak times but will be strictly enforced during peak rental times.
4. Minimum Booking Period
   • Bookings over long weekends may require a minimum booking period of 3 nights.
   • Minimum booking period of 2 nights on some items.
5. Identification
   • Proof of identification is required upon collection of rented equipment. Acceptable forms include a green ID book, smart ID card, South African driver’s license, or passport and Proof of Residence in the name of the rentor and person collecting.
6. Liability
   • Barefoot Camping Adventures and Rent-a-Camp is not responsible for any loss, consequential loss, damage, or injury caused during the erection or use of equipment.
   • No retrospective discounts will be given if a special pricing campaign commences after a booking is confirmed.
   • No discounts or refunds for early return, late collection, or non-collection of equipment.
7. Equipment Use Rules
   • No smoking inside the tents.
   • No cooking inside the main tents – sleeping tents.
   • No fires or gas inside the tents; only electric or battery operated lighting is permitted.
   • Avoid erecting tents on rocky ground, ground with dropped thorns, exposed tree roots, etc., to prevent damage to the groundsheet.
   • Ensure equipment is not used close to open fires.
   • No use of gas stoves on plastic tables.
   • You break it ! You Bought it !
8. Payments
   • Payments can be made by card, electronic transfer or cash.
   • Bank details: Barefoot Camping Adventures FNB Centurion 250 655 Cheque Acc 62935801565
   • or JP Jacobsz ABSA Savings Acc 9385 725 691 use invoice number as refrence
9. Collections and Returns
   • Collections and returns are scheduled during standard office hours as displayed on the website, Google, and Facebook. After-hours collections and returns may incur additional charges.
   • Barefoot Camping Adventures or Rent-a-Camp staff may assist with loading equipment into vehicles and trailers, but the client or driver is responsible for ensuring safe and secure loading.
   • Barefoot Camping Adventures / Rent-a-Camp and its employees are not responsible for any damage to trailers or vehicles during the loading/unloading process.
   • Customers must sign a loading list or invoice upon receiving equipment, confirming all booked equipment has been handed over. It is the customer’s responsibility to confirm receipt of the correct equipment.
10. Right to Deny Hire
    • Barefoot Camping Adventures / Rent-a-Camp reserves the right to deny equipment hire if deemed a risk to the business or its equipment.
    • Barefoot Camping Adventures / Rent-a-Camp reserves the right to alter these Terms and Conditions at any time without prior notice.

Cancellations and Refunds

1. Booking Changes
   • Moving a booking before the original collection date without a refund incurs no penalty, subject to equipment availability for the new date. Rental fees cannot be held past February due to the company’s financial year-end.
   • Cancellations made more than 48 hours before the scheduled booking date will receive a 50% refund of the equipment hire amount and a full refund of the damage deposit.
   • Cancellations made less than 48 hours before the scheduled hire date will only receive a refund of the damage deposit; the full hire amount is forfeited.
   • Rental fees held as of February 28 each year due to booking postponement must be returned to the customer or forfeited, depending on the cancellation notice given.
   • If a booking is postponed less than 48 hours in advance and subsequently cancelled, only the refundable damage deposit will be refunded, even if the new booking is cancelled more than 48 hours in advance.
   • Failure to collect booked equipment without notifying Barefoot Camping Adventures in writing is considered a cancellation.

Refundable Damage Deposits

1. Refund Process
   • The damage deposit noted on the invoice is fully refundable after the return of equipment in good order.
   • The deposit will be returned after all equipment is thoroughly checked by Barefoot Camping Adventures.
   • Refunds will be made to the customer’s bank account, depending on the payment method used.
2. Deductions
   • Deductions from the deposit may occur if:
     • Equipment is damaged.
     • Equipment requires unusual cleaning.
     • Equipment is returned late or after standard office hours.
     • Barefoot Camping Adventures staff perform services not part of the original invoice (e.g., equipment setup or breakdown).
     • Some equipment is returned on time, but other equipment is delayed, incurring standard rental rates for delayed items.
3. Loss or Theft
   • The damage deposit is primarily for remedying damages and may not cover the full replacement cost of lost or stolen items. The hirer is liable for the replacement cost and may need to pay the balance if it exceeds the deposit value.
   • Lost or stolen equipment is considered under rental until Barefoot Camping Adventures receives payment for replacement. The renter is liable for additional rental amounts until payment is received.

Kind Regards,